[Resolved] Samsung India — mobile a76 display damaged by service centre during service period

Vishal Agrahari

from Allahabad, Uttar Pradesh

Address:

Allahabad, Uttar Pradesh, 211002

I had complaint for battery drainage on 02/08/2017 and service centre replaced mobile mother board and delivered it on 10/08/2017 at 7pm while i was collect my handset the battery remained only 1 percent i could not properly checked my handset costumer care adviced me to please complete charge to ur battery and then check ur handset the next when i was checked my handset it had another problem of display (Display line) and i had another complaint on 11/08/2017 the costumer care officer (Miss karishma) and told me that she will inspect my device and she will give me feedback about my mobile but it was not happened and company had replaced my display device and now costumer care charged for display device
So please check my complaint and give me feedback
Otherwise i will take legal action against your company
Consumer forum application no 446106/28/09/2017 10:40am
Thanking you

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Nov 7, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Oct 05, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd