[Resolved] Samsung India — mobile accessory

Shanth Kumar Ekambaram

from Bengaluru, Karnataka

Address:	560016
Website:	Samsung service

I had purchased samsung a6+ mobile phone from amazon almost 5 months old. Now my earphone is not working and i happened to call the service center to get my accessory replaced. Spoke with jyotsna, who literally sleeping on call and no proper response. Asked her to transfer the call to the manager, placed my call on for more than 8 minutes and later she said she will arrange a callback from the department.

Later, i received the call from sushma from samsung and she repeated the same thing.

I did not understand, why i have to update my software in the device to get my headphones replaced??? Also, if anything related to updating and information of replacement, why samsung wants to update software in my device?? Or is this the way you cheat the customer??

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Dec 30, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Nov 26, 2018

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd

Nov 26, 2018

Updated by Shanth Kumar Ekambaram [protected] [protected]@gmail.com no reference ID was given at the time of service. People are not even listening to my concern. Worst experience by Samsung. I may have to sue you people for cheating the customer.