[Resolved] Samsung India — mobile battery

flaxman12

from Jaipur, Rajasthan

Address:	302023
Website:	www.samsung.com/in

I bought a samsung a 7 mobile in april 2015. Now battery of my mobile phone is discharging very fast. I wanted to replace battery and ordered a new battery thru samsung mobile service center, vidyadhar nagar, jaipur, rajsthan and deposited 600 rupees in advance for battery. After ten days when i did not get any info from samsung mobile service centre i contacted customer care at toll free number. Cce promised me that i will get my battery very soon. Today after almost 20 days i got a call from samsung service centre and they said me that we dont have your mobile phone battery. We dont have stock
. I am feeling disappointed and cheated. Now in future i wont ever buy samsung mobile phone. Why should i continue buy samsung product. Tell me one reason? When u people cant arrange one battery of samsung a7 mobile phone?-laxman singh mobile -[protected]

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Nov 5, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Oct 04, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd