Sir,
my self A kumar has palced a mobile battery (GT-193001) to the samsung mobile customer care office vasco da gama (GOA) on 04 Sep 2018. the representative has taken Rs 500.00 advance and said that it will take one week for delivery and you will be informed. she has given a slip one kind of receipt and one mob. no [protected] for any query. i have waited for quite days but i did not get any call from the office, then i made a call, reply came from that end -sir item has not received yet. then after waiting some days on 20th Sep 2018 i went to the office and asked my item. she replied, sir order has given on 18 sep 2018 and i will inform u soon. finally today i made a call- reply came, sir send ur slip via whats app, your order has not given till date.
now question is this- (i)is this the way of dealing with customer (ii) is it correct time taking for any item delivery (iii) no communication from customer Representative by self and making false report to customer (iv) why my item has not delivered till now
(v) where is my order and why false report made by Representative twice to customer and now saying your order not yet given, u send ur slip.(vi) why i have been harassed by the representatives till now.
please clarify all my points and do the needful action.
i am eagerly waiting for reply.
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