| Address: | Ernakulam, Kerala, 68354 | | Website: | www.samsung.com/in/support/servicelocation/# |
I purchased a new samsung a7 mobile from lulu on 25/08/07 for rs:- 25900/- rupees.. And went to kuwait soon after that. But bot the phone came with manufacturer defect. Whenever i make the call it had eco problems for both incoming and outgoing call. 12-oct-2017 when sent the phone for a replacement to perumbavoor, ernakulam, kerala. Service center. They said they can only do replace within 15 days now..! Now they can only repair it. So i said ok do it and they replaced the board and update the software and everything is ok now. But the same problem still remains. Again on[protected], i went to the samsung service center on perumbavoor and ernakulam. They are saying they can only give a replacement. And on my way from ernakulum to my home.
I stopped on the left side of the road perumbavoor to pick up a call on my phone.
While holding the samsung a7 in my right hand.
A guy came and hit in my bike on the back and the mobile fell into the road and slipped to the left side.
When stood up and looked if any damage happened to my bike or elsewhere... The other runaway without stopping.
When i have looked at my phone i found it on the road. It was run over by few tracks and found the phone in a damaged stage. Both sides the glass is broken no display is lid the phone bent a little.
Please tell is this how samsung treats its customers.
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