[Resolved]  Samsung India — mobile c7 pro

Address:

Gautam Buddh Nagar, Uttar Pradesh, 122018

Purchased samsung c7 pro from delhi electronics, galleria, gurgaon on 26th august.

Gave it to my father who stays in mmumbai, and on 27th he started experiencing problems.

We contacted dealer, he said take it samsung service centre, skycell in mumbai, who after 3 days of checking, gave us "dead on arrival" certificate and packed handset.

Which means, we are now eligible to receive new handset.

The issue :

Samsung says "pan india warranty" but is not applicable if handset needs to be replaced.

The dealer asked us to get "packed" handset by courier back to gurgaon for exchange.

We argued, it should be done in mumbai, as samsung warranty should be applicable pan india.

They said : samsung policy.

We got handset by courier, after paying insurance charges to courier company, and what happened enroute, was that "courier" opened the "packed" handset to check if there is indeed a handset inside.

Now, samsung dealer and service centre have refused to accept the handset for replacement as on 1st sept.

Made complaints on their call centre number but no person is willing to even consider merits of case.

My question is very simple :

Why is samsung not able to change a faulty handset in mumbai, irrespective of where it was purchased?

Is this not a case of limited warranty with geographic limits?

Why customer was not informed, that our warranty policy is limited to going back to same dealer from whom you purchase samsung product?

Do not buy samsung product outside of your city is the message here.