| Address: | Arangote, Manalody, Near DFO Office, Nilambur , Malappuram,, Near DFO Office, Malappuram, Kerala, 679329 |
Dear Sir or Madam,
My name is Vineeth P and a few days ago I bought a Samsung mobile phone (A70) from an authorized dealer.
Next day, I was exercising and I kept my mobile in my waistband (where I usually keep my mobile every day). I exercised for an hour and after taking a few minutes of rest I took my mobile from the waistband. Then I noticed that there was some moisture content on the front camera of my phone and the faceid was not working. Later the SIM cards were not been detected anymore. I switched off my phone and it never woke up again.
The very next day I took my mobile to Samsung Service Center. They looked into it and told me that sweat had swept into the phone and the motherboard circuit were burned. And then told me that since its a water damage they won't give me any warranty and I have to pay close to 8, 000 rupees to fix it.
The phone which I spend close to Rs 30, 000 to purchase was damaged because of sweat within a day and now I have to another Rs 8, 000 to fix it. I am really disappointed with the build quality of your mobile phones. This will be my last Samsung product and will not recommend your products to anyone from now onwards.
Hope you understand the terrible experience that I had with your product. I will be waiting for an answer from you soon.
Yours faithfully,
Vineeth P Was this information helpful? | 
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