[Resolved]  Samsung India — mobile display

Sir,
I, rakesh pandey, having address at c/o abg & associates, advocates, a/104, riddhi siddhi complex, m g road, borivali (East), mumbai-400 066 and contact no [protected] and email [protected]@gmail.com.

I state that i had purchased a mobile model sm-a7 and serial no rz8j126ex6b ([protected]) and i am writing to you to complaint about the mobile display. I have been a loyal customer of yours for the last 6 years and have successfully made many purchases over the years. Unfortunately, however, this time i am dissatisfied with the service you have provided.

I state that suddenly my mobile display and screen touch not working when i had received one call and thereafter i visit your nearest samsung service center, borivali (West).

I state that the executive told me that your mobile display has danged and you had pay rs 5, 500 for your display and they taken my complaint (Bill no [protected]) and suggest me that if you have any problem that you can contact with service center.

I state that not single scratch on my mobile and also mobile is under warranty the how can i paid for this.

Therefore i request you to solve the above said issues and repair the above said mobile in free service.

Thanking you

Rakesh pandey
Sd
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Dec 22, 2017
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Nov 10, 2017
Samsung India Customer Care's response
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd
 
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