[Resolved]  Samsung India — mobile handset j5

Address:Kamrup Metropolitan, Assam

Dear sir/madam,
I found that my handset display was not visual properly, so i went to authorised service centre bir electronics pvt ltd. Guwahati-781003 & they suggest me to repair display at a cost of rs.2922/-. I paid & repair the handset. But when i return home with my repaired set, i found it again not working, even not switch on. So i again approach the service centre. But stunningly they reply that my handset motherboard got damage. And even if i repaired it would cost rs.5500/-. So, my question is sir/madam, if i already paid 2922/-, then why they should not confirm me before. I was totally harassed & they behave rudely. I attached my bill copy for your help.
So, i request you kindly resolve my problem as soon as possible.
Regards,
Risi singh
Contact no.[protected]
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Nov 4, 2017
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Oct 04, 2017
Samsung India Customer Care's response
Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd
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