[Resolved] Samsung India — mobile having display problem with in one month of purchase

Ragpin

from Moradabad, Uttar Pradesh

Address:

Haridwar, Uttarakhand

I purchased a mobile handset j730gm golden bearing imei no. [protected] at the price of rs. 20291/- on 2nd aug 2017. I used it for 21 days without any problem. Than one morning i saw a black spot on one side of the display screen. I immediately went to the vendor and lodged my complaint.in turn, he suggested me to go to samsung service centre. I went to the service centre on 24/08/2017 and showed the mobile. The call centre employees said that the screen has got some pressure and the display screen will be changed on the price of rs.8300/-. I said that i keep my mobile in front pocket and there is no mishandling by me and i also have not given any pressure on the mobile, why i have been charged with huge amount. But all in vain. Now sir, i donot have any other option than to request you to kindly intervene in the matter and got my mobile changed with new one. Since the mobile has given problem within one month of purchase.

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Oct 2, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Aug 31, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

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Comments

Ragpin

from Moradabad, Uttar Pradesh

Till date, I have not been given any solution to my display screen problem. Now, the whole screen is black and the mobile is unusable. I have spent Rs.20000/- to use a mobile but of no use.Kindly look into the matter and get my mobile changed with new one. Sir, I will not have any other option to go to consumer forum to get address my grievance..Kindly respond.

Samsung India Customer Care's response, Sep 13, 2017

Verified Support

Dear Customer,
Greetings from Samsung.
With the reference to your feedback regarding Samsung product, we hereby confirm that the resolution to your concern is already provided.
However if you are still facing some problem in the product performance, we request you to share the details of the same.
Our customer service team will shortly get in touch with you for providing resolution to your concern
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd