[Resolved] Samsung India — mobile j5 prime not charging

pagababa

from Durgapur, West Bengal

Address:

Chandrapur, Maharashtra, 713205

I had purchased a J5 Prime mobile phone on 09.06.2017 from Shree Telecom Durgapur, West Bengal. Mobile is not charging. Called customer care vide complaint no [protected]. As per advice and address given went to Service station at Durgapur. Found address given is wrong. Again called customer care but received no help. Finally reached the service center at Durgapur. After waiting for 1 hr there I was told "Charger Problem". They do not have any spares. I was asked to come again after 8/9 days. No definite time period was given. This is highly frustrating. After 2 months the charger goes bad and again service centers are helpless. What should I do now?
My details are given bellow.
NAME: PRADEEP KUMAR MISHRA
ADDRESS: 107, BHAGAT SINGH, DURGAPUR, 713205
PH: [protected]
EMAIL: [protected]@gmail.com

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Sep 17, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Aug 17, 2017

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd