[Resolved] Samsung India — mobile lost

Ark2710

from Delhi, Delhi

Jul 21, 2019

Address: D/no 2-51-1 sai krishna nagar 3rd street alcot gardens Rajahmundry, East Godavari, Andhra Pradesh, 533101

I purchased model: galaxy a30
Imei:[protected] a month ago. I lost my mobile one day ago while i was travelling from rajahmundry to ravulapalem by bus. I am helpless in finding my lost device. I hope the company will extend its help in finding my lost device with its advanced tracking security systems from samsung. I will be very glad and loyal if the company helps in resolving my issue or suggests me solving my issue. Thank you.

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Aug 29, 2019

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Jul 24, 2019

Samsung India Customer Care's response Dear Customer,

Greetings!
This is in regards to the complaint of your Samsung Mobile.
We are sorry to hear the loss of your mobile phone. As an immediate step incase FIR for the same is not registered so far, we request you to kindly do the same at the earliest to avoid any misuse of the phone and data.
The feature of “Find My Mobile” which helps to find your device in case it is lost and also helps you to protect your data, the same needs to be activated by the customer on his/her own by login to Samsung account and enabling the required options on the mobile.
We would also like to state that all the basic features, interface etc. are explained at the point of sales.
As there has been no deficiency in the product/services we would not be able to consider any request for replacement/refund for this product.

Thanks & Regards,
Customer Experience
Samsung India Electronics Pvt. Ltd.