Comments
Samsung is lying - they have not been able to identify the problem, hence there is no resolution yet.
After paying for a high end device (approx Rs.33, 000/-) I am still using their sub-standard replacement model Samsung J7 (old model) as my A9 Pro is still in their service centre, which I refuse to collect as there are chances of the phone bursting while in use or being carried in my pocket.
Samsung is failing to provide any guarantee for even their under-warranty piece nor ready to accept any liability. If they claim resolution has been provided, I ask them to accept the problem in writing and guarantee the resolution - WHICH THEY ARE NOT WILLING TO!!
THEN HOW IS THE RESOLUTION VALID?????
After paying for a high end device (approx Rs.33, 000/-) I am still using their sub-standard replacement model Samsung J7 (old model) as my A9 Pro is still in their service centre, which I refuse to collect as there are chances of the phone bursting while in use or being carried in my pocket.
Samsung is failing to provide any guarantee for even their under-warranty piece nor ready to accept any liability. If they claim resolution has been provided, I ask them to accept the problem in writing and guarantee the resolution - WHICH THEY ARE NOT WILLING TO!!
THEN HOW IS THE RESOLUTION VALID?????
Samsung India Customer Care's response, Jan 30, 2018
Verified Support
Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd
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+91 89 3993 9899 [Customer Care]
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+91 98 3502 2547 [The Mobile Villa]
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I have new perched Max samsung Mobil on date 25/11/2017 .I have face Problam in Mobil. I have not on Blutooth but many time on Bulutooth .not open music but state Mobil. And save Mobil no chang sum Mobil no.
Pl need full
Mitesh Shridhap
[protected]
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd