[Resolved] Samsung India — mobile phone

kuttikv

from Delhi, Delhi

Address:

625003

My mobile phone display gone off. Your service centre says it is physical damage. Complaint id [protected]. But it was not fallen or any physical damage occurred. After speaking a call it was put into the bag safely. While attending next call, no display available, only ring tone received. Your service centre ask me to pay rs.2829/- before undertaking the service. I want it to be setright under warranty, as still the warranty exists

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Jan 20, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Dec 05, 2017

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd

Dec 05, 2017

Updated by kuttikv Dear Sir,
One person from your support team called me in the morning and assured me to call by 4.00 PM with solution. But till 6.20 PM nobody called me and my complaint is still pending to be resolved.
KIndly do the needful to give quick solution sir. It is getting delayed already.

Dec 11, 2017

Updated by kuttikv You have assured the solution before[protected]. But today is[protected]. Still no solution is arranged. Kindly expedite the solution please.

Dec 13, 2017

Updated by kuttikv Still no call from your people. No solution till now. If you are not resolving immediately I will try other option like consumer fourm/court and post about your service deficiency in all possible forums/sites. Try to solve immediately

Dec 15, 2017

Updated by kuttikv I visited your service centre. They have taken photos and uploaded to you. Job no. is [protected]. Kindly arrange solution immediately please.

Dec 15, 2017

Updated by kuttikv You are not at all seeing this and not updating. Then what for this facility (?) is available. Please do respond

Dec 18, 2017

Updated by kuttikv Even after a delay of 4 days, no solution is arranged. For your information, the phone is fault from[protected] onwards but still you have not arranged any solution. I tried to contact Ms. Rehka Tanwar over phone several times. But it says, she is not available. How long she will not be available? No other person can provide the service support?
Atleaset pl. respond this please.