[Resolved] Samsung India — mobile phone

Gousia Jeelani

from Riasi, Jammu and Kashmir

Address:

New Delhi, Delhi, 110024

I purchased a samsung phone vide receipt no. [protected] dated 29/01/2018 from m/s hari om retail pvt ltd, lajpat nagar delhi but the mobile was defective. I handed it back to the service center and got a case id no. [protected]. I have been visiting the service center daily and they keep on informing that the device is not repaired yet. Upon my protest, they rudely told me to go to any appellate authority and that they least care for any authority and that they will not get the phone repaired irrespective of the fact that it is a brand new phone and under warranty.
Please resolve my problem.

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Mar 22, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Feb 19, 2018

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd