[Resolved]  Samsung India — mobile phone display problem

Address:

Mumbai City, Maharashtra, 401105

Dear team,

I have purchased a new phone samsung j7pro in august 2017.
2 days back, when i was working on my phone, the display suddenly had a blue patch at the bottom right corner. As i work in bank, i thought it is a ink pad touch on the phone display and went to my dealer for the liquid to get that ink out of the display.

He told me it is a display problem and asked me to contact service center for the same as the phone was under warranty.

Yesterday evening, i went to the center. They told me that it is an ink spread problem probably occurring due to hard pressing of display. They were only giving me reasons of how this problem can occur and various reasons. They were not ready to listen to the actual and the real situation in which the phone went to.

While selling the phone no one is saying that this this this this this this point of the phone is not covered under warranty. If even the display is not covered under warranty than wats the use of warranty. I don't mind if i had made a mistake while using the phone and something might have occurred. But this is all of a sudden and was not under any pressure. The reasons given by the service center were not logical at all. I being a samsung customer since last 7 years do not understand why such harressment is being done.
Please help me repair my display without any cost as the phone is completely under warranty and is not physically damaged.