[Resolved] Samsung India — mobile phone grill is leaving color

ajju20679

from Ajmer, Rajasthan

Address:

Ajmer, Rajasthan, 305001

I bought samsung s9 mobile on march 15, 2018, the phone started releasing color from the grill a month later,
I complained it to the service center, he took a photo of my phone and sent it to our technical staff, they reject my phone and he said that i did this, when i showed the phone service center, he said that it is a manufacturing defect, in-spite of this they are not repairing this phone, and are seeking money for phone repairs, while the phone is in warranty.
Please help me

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Jun 9, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

May 09, 2018

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd