[Resolved] Samsung India — mobile phone issue

Himanshuu Pathak

from Saharanpur, Uttar Pradesh

Address:

New Delhi, Delhi, 244412

My name is himanshu five months ago i bought the galaxy j2 pro. The device works great, but on 23rd morning all of it sudden i saw a my earphone not working i always keep my phone safely. Sir i called to customer care many times and also mailed to customer support, they said yor are not aligible for change earphone only one time in 6months otherwise u have to pay for it. Sir i don't understand how my phone earphone not working without falling down or any accident. I am big fan of smasung but now its feel very disappointed.

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Mar 14, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Jan 29, 2018

Samsung India Customer Care's response Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd