[Resolved]  Samsung India — mobile phone - manufacturing defect

Address: 403601

Website: www.samsung.com/in

I bought samsung on7 pro from amazone on 2/may/2018 for my mom.in august/2018 we wanted to insert a memory card. After inserting we realized it wasn't getting detected at all. When we tried same memory card on other phone it worked. Since it was just after 3 months of purchase we went to samsung service center located in margao-goa (Osia complex). They told us they cannot do the free repair since its a manufacturing defect. When we asked them to give the letter of service denial they denied that too. They were extremely arrogant & rude. They almost threw us out of the shop with their attitude and arrogance.
They said we should have immediately exchanged the product after purchase and manufacturing defects wont be repaired later.

The phone is still in the same condition.

I would like to complain about 2 things here

1) samsung company for not repairing/replacing our phone-which had a manufacturing defect & under warranty
2) service center margao-goa for being extremely rude/arrogant

Kindly look into the matter