Ear all,
This is to inform you that i have purchased samsung galaxy c-7 pro on 05aug'17. I had issue with network and call dropping and i lodge a complain in shop where i purchased the phone, they said sir may be its sim issue, but i m using j-7 and never this issue in back, but i changed the sim in old phone and its was working fine, then again i went back to shop and ask that problem is still exist, and as per time purchasing they advise that phone will be replaced in warranty period, but they said sir we cant replace and you had to visit service centre and request there, why should customer will face all this jitter, so i had taken leave specially from office on 19 august and went to service at 12pm at samsung preet vihar service centre new delhi, managed by maa vaishnavi enterprises, and advise agent about my network issue and ask for replacement, i submitted the phone in service center on 19aug at 1238 pm, and they chechk ed and advise me to wait and said may be its software issue and we will update it in 15-30 min and advise you accordingly, i waited for more than 4 hours for 30 min time frame and they advised me that phone is working fine please check and if again problem exists we will replace it, i had taken back the phobne around 415 pm and put my sim back and went to home, but problem was not rectified and im facing same issue with my calls, and after that again i went to shop and ask the samsung excecutive the solution, he guided again back me to service centre and advise as within 14days only you can replace the phone and todays is last day, kindly visit again and request them to make do the word they used for replacing the phone, i asked whynot they had advised me at the time of purchjasing the phone that 14 days is limit for changing the phone, luckily i visited on 19aug otherwise they should even deny me for the same also. So at around 6.30 again i went to same service centre and what i see was pathetic, they are cleaning and moping the floor in presence of customer waiting at counters and waiting area and they are doing washing and cleaning infront of them, (Pics attached) as all are buzy and i waited for my turn and went to same executive and asked about the replacing the phone as problem is still exsisthe went here and there doing so many thing in my phone and went to diffewrence counters and lastly said sir we cant replace your set is fine, i asked politly its not working fine and as per you only asking about relpacing the set, but he denied i never said the same, then after argument and long waiting at 8 pm i asked for senior and supevisior, at counters excecutive having fun at counters infront of customers and eating samosas and other thing, any way senior comes and tell me bluntly said set cant be replacedand we cant do anything, i asked please wqrite this and advise this is not possible he said he cant write and cant do anything, from there only i called call centre and tell all about my set problem and asked what i can do now, he asked me to handover phone to senior there and with call centre intervention he took my phone and asked me to come on monday 21aug as 20aug sunday service centre is closed. Around 2045 pm i submitted and left the service centre, on sunday vening 20aug i got a call from call centre and they asked me to collect the phone as its working fine i told her everything the same what problem im facing but she requested me to collect the phone and asked me if problem exists again they will replace it. But to my utter surprice when sunday is holiday and service centre is closed how you can they tested my set on closed office and asked me that all test and fine, this is just not acceptable from samsung brand name for just giving wrong information and doing wrong to customers. I went to service centre and ask about replace set, they said sir we cant please take back your set. I asked them have to done any test or anything on sunday they advise no mas sunday was holiday and they had done nothing and asked me to take back my set. I called call centre again from there and speak to one of executive name pratikh or prateek and advise about all concern and also said that if sunday service centre is cloased how can they test my phone and asked me to collect, he said we cant do anything please collect your phone as its working fine, i asked for his senior and he said he is senior and cant help me i asked for email id he told me there is no email`d and he cant do anything, we can’t replace it, i think all this conversation must be recorded in recorded line. Till now im in middle of nowhere after paying heavy amount for phone, the reason is behind that there was a huge confusion by shop, service centre and customer care, which has given wrong information and misguiding the consumers.
Running pillar to post, calling toll free number, visiting service center personnel.. But still no update on when the issue will be resolved.
I need the resolution on urgent basis, i need my phone replaced on urgent basis, i need the same offer at any cost because i got the commitment from shop and as well as customer care. You can also check the recording as well.
Because of this bad service by samsung am doing numerous follow-ups with service center & customer care every day, due to which am mentally upset and not able to concentrate on my routine works
Raising and documenting this as a serious complaint on pathetic customer & technical service by samsung company.
Thanks and regards
Pradeep chauhan
[protected]
[protected]@rediffmail.com
I submitting test result of 19 aug and also the servcie centre imazes for consideration and also note there is no test was done on 20 and 21 aug on my phone,
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