[Resolved]  Samsung India — mobile phone s8

Address:

New Delhi, Delhi

Dear sir and mam,

I sanjay kumar residence h. No-h-49 nanak pura of new delhi moti bagh contact number [protected]. I am a very satisfied client of yours, when we talk about samsung the first thing that comes in mind is that the samsung in today's time is the most leading brand and no 1 brand. My whole family is using samsung phone from a very long time we have a7, s7edege, a5 and so on. When somebody ask me to refer a good brand for the anoriod phone i always say's samsung is the most trust worth company and a well known brand.

But this time i am really disappointed with samsung. Why??? Because last month i purchased samsung s8 in black color, and was really happy with the phone and you people also gifted me a wireless charger which i received after 25 days of my purchase. When i started using the wireless charger, i found that its charging is really slow, i called your customer care and they told that i need to update my software after that my phone will be comptable for the fast charging, so i updated my phone and after some time when i was using my phone i realized that my camera is not working at all.

I called your customer care department again then they checked it through tweeter technically and it started working and next morning again i faced the same problem and called the customer care again and this time they couldn't sort the issue so they asked me to take my phone in service center. I took my in service center they ask me to deposit my phone with them for a day so i did, next day when i went back to service center they told me that even after updating the software the camera was not working so they changed the camera then they come up with new thing saying that the problem is in motherboard we need to change that and i refused to take my phone back.

I am really tired of all this, and very disappointed with you people this time. I paid 57000/- for this phone and come up with this unknown problem in just a month's time, after paying this huge amount i'm not going to use a repaired phone at any cost as the fault is not from my end. I want my issue to be sorted asap. I need a replace for my phone (New phone) or else refund me my money.

Otherwise i'm going to take legal action. I seriously can not suggest anyone to buy an samsung.