[Resolved] Samsung India — mobile repair issue

pawan rathor

from Delhi, Delhi

Address:

Faridabad, Haryana, 121003

I am used samsung mobile for the last 5 years but only last month i bought samsung galaxy s7 which is dust and water resistance mobile. My mobile fell into the water in an accident. When i went to the service center they would say the mother will change. Whereas the only problem was that the mobile sensor had stopped working. He told the expenses of 16000 ruppes.
I just want to know that your why you are making water and dust resistance mobile when that not working in water just only 5 second.
Same on you samsung mobile electronics india ltd. Stop making fool on peoples.

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Jan 5, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Dec 05, 2017

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd

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Comments

Mukesh Swarnkar

from Sarwar, Rajasthan

My Mobile SAMSUNG Z1 was hanged because i am update it 2.4 to 2.3 version. i am also call and go service center but not help provide me becoz this mobile is made out of India made from Yaetely U.K.
Thanks

Samsung India Customer Care's response, Dec 18, 2017

Verified Support

Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd