[Resolved] Samsung India — mobile repair issue

saumya ranjan mohanty

from Bhubaneshwar, Odisha

Address:

Khordha, Odisha, 752050

Hi, i am saumya ranjan mohanty. I had puchage a samsung galaxy j120 mobile on march 2017. Aft 3months i had faced data connection issue on that device. I had visit service center (Sprimon technologies, saheed nagar, bhubaneswar) on oct 2017 to resolve the issue. They had received my phone & informed me that we will took 7days for mother board replacement. After 7days i received my phone & observe that same issue persisting. Again i contact service center, again they are recieve my phone and after 10days they informed me that your handset is ready. 5time i visited service center for a single issue. Kindly look into this matter on priority.

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Jan 19, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Dec 08, 2017

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd