[Resolved] Samsung India — model no:sm-j730g screen started to blacken after 10 days of purchase.

Rauby

from Delhi, Delhi

Address:	781007
Website:	Samsung India

After 10 days of purchasing the model mentioned in subject, the screen starts to blacken . When i approached to one of the service center and told them that might be manufacturing defect, they are telling that it has been done by applying pressure instead of the fact that the screen is not damaged at all from outside . It is in warranty period but they are asking me to pay Rs.4614.31 for repair of the same.

Regards,
Rauby
+91-[protected]
Email:[protected]@gmail.com

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Dec 19, 2017

Complaint marked as Resolved

My phone was repaired free of cost under warranty.

Samsung India customer support has been notified about the posted complaint.

Verified Support

Dec 15, 2017

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd