[Resolved]  Samsung India — motherboard problem

Address:Kolkata, West Bengal, 700054

My samsung j2 has just passed 1 year. Suddenly i saw the ph is not working. I went to the nearest authorized service center.
Firstly i was told i need to change the battery. I then changed the battery rs 1300.
Still the phone was not working. When i was calling i could hear the voice of the other person but he cannot hear my voice.
Secondly they suggested it is a mike problem. Then they changed the mike rs 500 approx.
For 1 day the phone was working, next day the same problem, i went to the service center they checked the ph. Asked me to wait for 2 hours.
Thirdly they told mother board problem.
Till this time i had sent roughly rs 2000.
Please help and suggest me how to make the phone workable.
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Sep 24, 2017
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Aug 19, 2017
Samsung India Customer Care's response
Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd
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