[Resolved]  Samsung India — my complaint about samsung ac

Address:

Mumbai City, Maharashtra, 400026

My mail to samsung india ceo - two days ago.

This mail is in connection with a complaint that i would like to escalate to your goodself. I am a loyal patron of samsung and have some white goods of your brand being purchased over a period of time.in august 2015, i purchased a big refrigerator and a 1.5 tone split air-conditioner of samsung from croma, phoenix mills, lower parel. Recently, the ac gave us some problems and the technical representative of samsung visited our home and officially charged us inr 6000 to get the motor of the ac replaced. This happened, yesterday.

This event has diminished my confidence and trust in samsung brand. I have very high regards for samsung and this was the reason as to why i chose to buy samsung products. A product of yours going bad and for which we need to spend money in a three year time frame, sounds regretful at my end. I am very disappointed with the quality and sustainability of your ac and may not go for samsung products in the future.

I would kindly request you to examine my case and would appreciate if the amount of inr 6000 paid to your technical representative be refunded to us in any form. I am sure that this gesture of yours will go a long way towards my appreciation and restoration of faith in your brand, as it will be constituted as a good gesture on your part in building a long term relationship with your loyal patron. I thank you in anticipation of your understanding and a positive response.