[Resolved] Samsung India — my international variant galaxy s8 is not accepted under warranty in india

BANDI ABHIMAN REDDY

from Chennai, Tamil Nadu

Address:

600097

I had purchased an international variany of galaxy s8 while i was in us. I am back to india when i found my mobile display and touch having issues. I had asked my us samsung counterpart for warranty details and he said my mobile is under internatio al warranty and asked to reach out to local indian authorised samsung service centre. When reached they were not willing to get my mobile repaired under warranty. I was taken aback by this for a flagship mobile user and who always uses samsung products.

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Mar 22, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Feb 19, 2018

Samsung India Customer Care's response Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd

Feb 20, 2018

Updated by BANDI ABHIMAN REDDY Please contact me at [protected] or mail to [protected]@gmail.com . Ref Id [protected]

Feb 20, 2018

Updated by BANDI ABHIMAN REDDY I am available for picking calls till 10:30 am and then after 8:30 pm during weekdays and fully available during weekends.

Feb 21, 2018

Updated by BANDI ABHIMAN REDDY And moreover its display issue and is available part as it is same for all Galaxy s8 models. Not sure why they cannot replace it.