[Resolved] Samsung India — network and software issue

[email protected]

from Raipur, Chhattisgarh

Address:

496001

Dear Sir,

I have purchased Samsung J7 Prime in October 2017. 10 says after I faced a lot of problem. Software issue, Charging point issue, Charging Cable issue. Many times I have given the set for repair at Bhilai and Raigarh in Chhattisgarh. My problems are not solved and Raigarh customer care in not able to solve my issue. Samsung custmer care Raigarh has repaired the set and said all ok. But when I reached home and checked after restarting the mobile again same issue of Not register on network. It's requested that I may please be issued with New set.

Thanks and Regards
Girish Kumar
[protected]

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Oct 29, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Sep 28, 2018

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd