[Resolved] Samsung India — new tv not working, no support provided

christopherfdes

Address:

403721

Hi i bought a samsung tv on 28/04/2018 and the tv has broken down several times. Once when it had a major issue it took more than a month for the service centre to get it fixed and now i am having the same issue. Its only been about 8 months and in these 8 months more than 3 months i could not use the tv. I didn't complain earlier as i live in london and only go on holidays to india. However im going down this week and your service centre has said it has the same issue again and i'm not going to spend 15 days of my holiday with no tv. I want the tv to be repaired within a weeks time or replaced right now.
This is outrageous.

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Jan 25, 2019

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Dec 21, 2018

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd