[Resolved]  Samsung India — no response for never mind offer

Address:Pune, Maharashtra

Respected sir,
I'm mr. Namdeo rajguru r/at gulmohar apartment flat no.6 karvenagar pune 411052. My mobile model name sm - j730gzkwins, serial no. Rz8j91cb5ft was give for repair of display broken problem in vedant services 1st floor office no. 5 millenium pune 411004. On date 25.11.2017. Bill no. [protected].

Sir i completed all the formalities and i'm also ready to pay repair charges of mobile, although i lodged complaints several times my problem hasn't been solved by your team. Nowadays without my mobile we are can’t do daily business transaction properly. Therefore i suffered huge loss because of mobile, when i called your customer support number regarding mobile problem they didn't attended me properly and didn't gave any reply and my problem was also not solved, they said that you contact to an organisation (According to them your service provider) namely vedant services. I lodged my complaint on their toll free number[protected] i received a mail from them saying that my complaint is lodged but they haven't solved my problem and they also said that u lodge your complaint with customer care department and i'm trying to contact your customer care but no one answered my call hence it made me very unhappy and felt very uneasy also i suffered huge loss because of mobile problems. Hence, i request you to look after this and i bring u to notice that if you and your bank team will not solve my problem within 1 days i'll approach consumer forum and i'll establish my right and the expenses and loss born by these mobile problem are payable by you
Thanking you,
My mobile number: [protected]
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Jan 18, 2018
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Dec 18, 2017
Samsung India Customer Care's response
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd
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