[Resolved] Samsung India — non delivery of products even after 18 days of purchase

CmPm

from Mumbai, Maharashtra

Address:

174A Manicktala Main Road, Kolkata, West Bengal, 700054

I had purchased from your exclusive dealer FUNDAMENTAL ELECTRONICS PVT LTD UNDER invoice no FECC/19-20/00986 DTD 2/6/19 one fridge RT28R3753DU and 1 soloMWO MS23K3513AK but these products are not delivered till date. The dealer is making false promises every day regarding delivery. Lastly they promised to deliver the goods yesterday at MIDNIGHT which is absurd still I waited till midnight but no one turned up. Still working with such dealer is a black spot on SAMSUNG. Pl try to resolve the problem.

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Jul 27, 2019

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Jun 24, 2019

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd