[Resolved]  Samsung India — non performance of phone and improper service

Address:

Jaipur, Rajasthan, 302018

I have a smsung phone (Model j500f/do) (Serial no. Rz8gbokcodm) imei no.35672/07/671582/0.
This was purchased about 2 years back. For last 15 days or so i was not able to receive ring tones and notification sounds, but i was able to call or receive incoming calls. The internet and all other services like hot spot etc, were working normally.
In order to get the phone corrected for ring tone and notification sound i went to your service center on tonk road jaipur. On this i was told that the software needs to be updated and on my approval soft ware was updated. After this the ring tone is back to normal (Invoice no.[protected] date 13/01/2018). Internet is also working, but the hot spot is not working. I again went to service center for non working of hot spot but they say that mother board needs to change for which rs, 6000/ will be charged. I fail to understand when earlier (Except ringtone) everything is working but after service hot spot is non functional and why should mother board needs to be replaced. This is either manufacturing defect or some problem with your software.
May pl. Look into this. It reflects badly on your company products.
My e mail [protected]@rediff.com. Phone no.+91- [protected]