[Resolved] Samsung India — non-resolving/attending of cooling problem of refrigerator since december 2017 to till date despite complaints

visitashishk

from Barh, Bihar

Jun 24, 2018

Address: Patna, Bihar, 800020

Website: SAMSUNG.COM

Sir/madam
My refrigerator (Freezer top mounted) developed cooling issue in december 2017 to june 2018. Despite complaints, the issue has not been resolved by m/s samsung india through saraswati enterprises, kankarbagh, patna -800020. Over the period of last 6 months, it has wasted my time, energy, money running in thousands rupees ans put me in mental agony, as every time i was assured to rectify it but of no use.
They even carried my refrigerator to their workshop, kept it there for more than a week but failed to resolve.
Pl see that my problem is addressed properly and i am compensated appropriately.
Due to all these assurances, i could not buy a new refrigerator.
Thanks and regards
Ashish kumar, ph [protected], [protected]
Email id ; [protected]@gmail.com

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Aug 9, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Jun 25, 2018

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd