[Resolved] Samsung India — not giving warranty on my smart watch

subhadip.jana

from Kolkata, West Bengal

Address:

Kolkata, West Bengal, 700084

My gear s2 is facing charging issue which is only 7 months old. Outside of charging pin is damaged some how. I visited to samsung service center (Babli media centre) they refused to give warranty. They told me that this was due to sweat. As sweat is liquid that is why they do not provide the warranty. Samsung demand this was is water resistance in spite of that they refused to provide the warranty.

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Nov 19, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Oct 13, 2017

Samsung India Customer Care's response Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd

Oct 13, 2017

Updated by subhadip.jana Email: [protected]@gmail.com
Mobile: [protected].

Job sheet given back to the service center(BABLI MIDEA CENTER. GARIA, KOL).