[Resolved] Samsung India — not providing service since last 4 days

karanrana103

from Sirsi, Uttar Pradesh

Address:

BAMRAULI, Allahabad, Uttar Pradesh, 211012

I placed request for installation of my side by side door referigrator (Which has in built ro and ice maker) on 4 may service no [protected]. Service engineer yasin visit my place on 5 may but made excuse that as he is not carrying pipe for ro connection so he will get that and after that only do installation. But next on 6 may i kept calling yasin (Made 3 calls) till evening where kept on giving assurances. But to my surprise i received sms from samsung stating that my request is canceled.
I called up customer care to check they gave me 2 different reasons for cancelling
1. Couldn’t reach to me on phone.
2. I refused to pay service charges.
Both reasons are contradictory.
But i again registered request again but all in vain as i am calling customer care again again inpiste of calling 3 calls, 01 of which was 1 he long. Neither they are permitting me for getting installation done from anyone else as warranty of samsung will expire. I have suffered following losses due irrattic and non responsible behaviour of samsung service center
1. Water bottle 1 ltr - 45 no - 900
2. Food wasted (3 days) - 3000
3. Fruits vegetables and milk spoiled 1100.
4. Harassment and speaking explain my case from customer care executives to floor managers to avm of samsung and listening and pleading for resolution. - 30000
Total - 35000
Kindly take action against service provider
Regards
Sunaina rana
[protected]

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Jun 10, 2019

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

May 08, 2019

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd

May 08, 2019

Updated by karanrana103 01 day more has passed no relief. 03 calls, false commitments and trauma continues. Your honour Samsung India I pleading for installation of refrigerator. Please please please you service providers are dummy Gods . Please do needful

May 09, 2019

Updated by karanrana103 02 more days shameful conduct of Samsung service provider continues still no engineer visited inspire of personal assurance by Mr Sanjay Bhatt Area Service Manager. Only difference everyday call centre guy used to say sorry in evening, this time it was Area Service Manager who was feeling ashamed for not able to provide Engineer visit . Samsung top management needs to look as there seems to serious administrative issues in servicing side. Either all engineer who have been recruited are dons / goons as they damn bother to seniors, Area Manager or seconded ring executive staff is too soft or negligent that they are least bothered about conduct and output of lower staff . Mr Sanjay Bhatt is an example. Anyhow that just a thought for top management but my complaint is still pending it’s been 6 days now

May 10, 2019

Updated by karanrana103 One day more passed but Samsung is not responding only assurances from customer care call center and engineer Jaffar called who was asking for bribe / extra money for himself. Is management sleeping

May 11, 2019

Updated by karanrana103 Today is 11 more than 7 days passed but wait for engineer at my place continues. Shame shame Samsung