[Resolved] Samsung India — not responding to the complaints

[Resolved] Samsung India — not responding to the complaints

R Rev. Alexander Abraham from Sirsi, Karnataka Sep 25, 2017

Christa mitra ashram ankola, north karnataka, is a good esteemed hospital. We had purchased many of your items. But it is shameful on you that inspite of so many complaints lodged for more than last 6 months regarding the malfunctioning of a washing machine supplied by your dealer, we are not getting the required replacement part. Shame, that your customer care is not usually attending calls, or keeping the promises that you will send replacement part and technician within 24 hours. Now it is more than 6 months, Director Cma hospital Ankola 581314 Email rev. [protected]@gmail.com Mob: [protected] Was this information helpful? No (0) Yes (0)
Nov 3, 2017 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Sep 26, 2017 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference to your feedback regarding Samsung product, we hereby confirm that the resolution to your concern is already provided. However if you are still facing some problem in the product performance, we request you to share the details of the same. Our customer service team will shortly get in touch with you for providing resolution to your concern Thanking and assuring you our best services always. Best Regards Samsung India Electronics Pvt Ltd Sep 26, 2017 Updated by Rev. Alexander Abraham Rev. Alexander Abraham 9:53 AM (2 hours ago) to noreply Apology Dear Sir, Sorry for filing the complaint. Our faulty machine is NOT SAMSUNG. But LG. Sorry for the inconvenience created. Kindly dispose the complaint. Thank you very much Rev. Dr. Alexander Abraham, Director, CMA Hospital, Ankola
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