[Resolved] Samsung India — not return the advance amount for spare parts

vpalani

from Thiruvananthapuram, Kerala

Jun 23, 2018

Address: 632403

1& 1/2 months back your service engineer Mr.Barani dharan collected Rs:500/-as advance for suppling the spare parts.such as vegitable tray and vegitable boxes
Till date there is no proper reply from your end . While asking they said that the order is cancelled.
And there is no action is taken to refund the advance amount from your end.

If the money is not returened within 10 mdays the matter will be taken to the consumer forum and the cost for that also to be included with advance amount

v.palani

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Aug 8, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Jun 25, 2018

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd