I ordered a mobile phone from samsung.com/in on the 19th may 2020 for delivery on the 7th june. However, my travel arrangement changed, which meant that i have to take delivery of the phone before june 1st 2020. As per samsung's policy, one can modify or cancel the order as long as it has not been packaged. My order was not packaged and is still not packaged at the time of writing this complaint. I tried to modify the delivery dates on the 20 may beause the nearest delivery date was for 29th may, which was ok with me. However, i couldn't. I tried to cancel the order, still i couldn't. Everytime i tried to hit the "cancel" button alongside the order the system gave me a message that "request for cancellation has been rejected". I still don't understand why and i believe this is unfair pratice. I am a non indian resident and my experience with samsung sets a really bad precedence. I paid for this order and i have the right to cancel or modify as long as it is within the stipulated terms and conditions. I wrote and email to samsung order division on the 20th, but i have not received any response yet. I reminded them on three occassions. Still nothing. I would like samsung to stop the unfair practice and let me exercise my privilage of cancelling or modfying my order.
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