[Resolved] Samsung India — order n[protected] / no cost emi interest portion refund & hdfc bank cashback

tiwariss

from Tezpur, Assam

Address:	413215
Website:	shop.samsung.com/in/byod

Hello,

I placed order for samsung s8+ 128 gb on your byod portal (Corporate) on 05.07.2017 using my hdfc card with no cost emi (12 months tenure). The order number is[protected]

As per terms listed on your website, the refund of interest portion of emi (Approx rs. 5000/-), was to be credited to my card account within 90 days, i. E. By 05.10.2017, which did not happen. I called your customer care, sent emails just to get time extension, but to no avail. I even contacted hdfc, they told that the refund has to be initiated from samsung end.

Now, i was also eligible for rs. 3000/- cashback for paying through hdfc bank card. I added same card in samsung pay, immediately upon receipt of phone. As per the terms listed on the website, the cashback was to be credited to my card account by 30.11.2017. This date has passed, but cashback has not been credited.

I am clueless, as, i do not know, where to escalate the matter, and how such a customer friendly organization, can act so irresponsibly.

Please contact me at [protected]/ [protected] / [protected]@ntpc.co.in, in case any further information is required, and please help, i may be loosing on rs. 8000/-, but samsung is loosing a loyal customer for a lifetime.

Regards

Siddhartha

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Jan 14, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Dec 05, 2017

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd

Dec 16, 2017

Updated by tiwariss Thanks for prompt response from Team Samsung.

There were two components of my complaint :-
1. First one was credit of Rs. 3000/- cashback on HDFC Card. As of today I have received the cashback of Rs. 3000/- in my HDFC card account, applicable on adding the HDFC Card in Samsung Pay. Thanks for the same.

2. Second component was refund of Interest portion on No Cost EMI - However, the refund of interest portion against 1 year NO Cost EMI on HDFC Card, is not yet credited to my HDFC Card account ending with 5089. The refund was due within 90 days of purchase i.e. by 05.10.2017.

The interest portion comes out to be Rs. 5026.15. The relevant screenshot of HDFC EMI Letter is attached herewith.

I again contacted with HDFC and they reiterated that the No Cost EMI Interest refund is not yet initiated by Samsung. Please check at your end and arrange to refund the same to my card account. The reference number for the previous complaint was [protected].