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[Resolved]  Samsung India — order with samsung shop #[protected] wrong color received

Address:Gurgaon, Haryana, 122001

I ordered samsung galaxy on max 32 gb (Black) on 12th august and received on 16th august, samsung galaxy on max 32 gb (Gold).
Since then i've been chasing samsung over emails and calls but have'nt received any response from them. They asked me to send snapshot of the box in which it came. I sent them that 3 days befor they mailed me for that.
Please help.
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Oct 4, 2017
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Aug 22, 2017
Samsung India Customer Care's response Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd
Aug 22, 2017
Updated by Iteshree Sharma Hi,

[protected] is the reference ID provided.
My contact info is given below:
Iteshree Sharma
[protected]
[protected]@gmail.com
Aug 22, 2017
Updated by Iteshree Sharma Samsung India Complaint ID: 1672216.
Verified Support
Aug 23, 2017
Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd
Complaint comments 
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Hi,

[protected] is the reference ID provided.
My contact info is given below:
Iteshree Sharma
[protected]
[protected]@gmail.com
Reply
Samsung India Customer Care's response, Aug 23, 2017
Verified Support
Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

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