[Resolved] Samsung India — panel issue on samsung tv

gurralaanilkuma

from Hyderabad, Telangana

Address:

Lawson bay colony, 530017

Hello sir/madam

Greetings!

This is regrading consumer helpline docket number: 1296251

I have trusted on samsung for long life product. I have taken samsung curved smart tv on 2yr 1 month back with cost 60, 000/-. Now we got technical issue. That is panel issue. It is cost of 21000. Just 1 month back my warranty expired. Now samsung team saying we will give only 50% discount. But even 11, 000/- rupee also difficult for me. Because i have taken this tv on emi for 1 year, again i need to pay 11000, it is very difficult for me. I am very small employee, i cannot bear that much amount again now. Could you please help me for free panel replacement.

I dnt understand is samsung product will work only 2 year, after that customer need to pay high amount for display & repair.

Even thought i have chance to take other brand tv with lowest cost. Due to trusted on samsung product. I have taken, but now i feel bad on samsung product.

Thank you,
Anil kumar

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Jun 18, 2019

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

May 18, 2019

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd