| Address: | Ahmedabad, Gujarat, 380055 | | Website: | Www.samsung.com |
Your services has given me way hard times to find the solution/accountability of whose fault it is that i was not informed or aware about 14 days replacement.. It's no where mentioned.. No where... Its has already taken 3-4 hours of my day to get this registered with customer services after getting to and fro from you customer service, service center and your samsung dealer (Reliance digital ahmedabad).. More details can be found on the following ticket #[protected] (If it was raised by the supervisor i spoke with) thisshall give an idea of what the hell has happened.
All i want here is; the highest authority who has more sanity and brain than your junior, senior executives and team lead to look into this since these 3 designation doesn't seem to understand my issue or provide me a fair resolution that it's not my fault that it was not informed neither mentioned on any of the manual or bill 14 days replacement... And samsung doesn't provide doa in written how do will you track if customer was informed about it or not and if i was was it informed 14 days or 30 days.
So if its in not written i wouldn't know until u tell me so.. How in the world a customer would know that it's on 14 freaking days.
If i got one more difficulty in getting this fixed i swear to everything which matters to me in the world i will sue and screw samsung in court.
P. S - samsung has changed the view of the world by their product and services and this frustration is built since this time you guys didnt deliver something you always do. You have raised the bar and has given this expectation of providing service which is par excellence so now lets act on this too and clean the mud which is spilled by your team.
Regards
Ishan jiwani Was this information helpful? | 
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