[Resolved] Samsung India — pink line on my s7 edge

Anirudh Rai

from Mughal Sarai, Uttar Pradesh

Address:

Lucknow, Uttar Pradesh, 226017

Hi i am writing this letter as i am fed up of samsung pathetic service. I purchased an samsung s7 edge and had a pink line issue during my warranty period but my issue was resolved by coustomer service executive by pressing the front camera. Now i am facing the same problem again and the service center is asking for 16000 for screen replacement as it is out of warranty. They sell a flgship phone and due to cheap products and manufacturing the product doesn’t even last an year & it is a problem in more than 60% of s7 edge phones. Please tell me what to do now.
My coustomer ref is is [protected].

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Nov 14, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Oct 11, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

Oct 14, 2017

Updated by Anirudh Rai I posted a complaint on Oct 10, 2017 regarding my Samsung S7 Edge Pink Line issue, and an executive (Ankit Singh Ph:[protected] from Samsung Mobiles India called me to resolve my problem and assured me within few hours I will get another call from someone who could actually fix my issue.I got a call after 2 days from another executive (Pradeep Kumar, Ph:[protected] Ext:- 9680 ) and he told me to visit Samsung Service Center and call him so he can talk to concerned person at the service center who could fix my problem, so I did the same but the contact number that Mr. Pradeep Kumar gave me always seems to have a busy line & contact number of Mr. Ankit Singh is always on voicemail.To clear my doubts I also went to the service center but they are also not ready to help and they don't even know how to talk to the customer.
I am helpless and saddened with the fake promises of Samsung and will never ever purchase any product from Samsung or wont even suggest anyone to go for Samsung cause of the ill mannered staff they have who definitely don't know how to talk to a customer.

Verified Support

Oct 14, 2017

Oct 16, 2017

Updated by Anirudh Rai I got a call from Mr.Pradeep Kumar once and was disconnected before I could even pick up and later I was notified via email that I didn't pick up the call.
The Email Stated :-
"Dear Mr. Rai,
Greeting from Samsung!
This is in regards to the complaint of your Samsung handset.
We are trying to do contact with you in your provided contact numbers ([protected]) however numbers are not reachable.
We would like to request you kindly provide alternate number with your Convenient time (Business time) so that we can do contact with you regarding your concern."
I think every one at Samsung is fooling & misleading the customer cause I don't think it should take 4 days (Excluding Weekends) just to contact the customer or just to look upon the concerned matter.