[Resolved] Samsung India — pink line on samsung galaxy s7 edge

vrock1625

from Mumbai, Maharashtra

Address:

400071

I am having pink line on my galaxy s7 edge display. Since 2 month after an update and i thought its a software issue anc can be solved in next bug update but unforunately i didntnot contact the service centre and now when i contacted the service centre my cell was out of warrenty and they asked for charge as the screen has to be replaced.
And then i came to now from them that every day we are replacing the screen for the same problem.. Its a manufacturing defect
And i contact samung via chat they too are not ready to provide any solution
Samsung has apparently confessed about knowing this issue exists on various s7 edge.

Now they are refusing to repair the smartphone. If this would have been issue with only my s7 edge i wouldn't complain, but as the issue is existing in a very high percentage of same smartphone across the world it can be easily recognised as a sale of defective goods with inferior quality.
1st note 7 blast case now s7 edge its worst from samung..

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Oct 26, 2017

Complaint marked as Resolved

It is really shameful to know that my request taken up under your (SAMSUNG HEAD OFFICE EXECUTIVE) surveillance has been rejected for the reason stating that the phone model is out of country. The same had already been communicated to you at the first instance itself only post which you had asked me to get it checked at the service center for verifying that no physical damage has been made over the phone (which the manager himself justified over the call). I had already intimated you that i have visited the service center in past and again asking me to go down and then making such an excuse is highly unprofessional. Also worth mentioning, that in past already I had repairs done on my phone i.e. changing the display paying a huge sum and every few months please dont expect your customers to keep shelling out money on same reason again and again. The problem faced by me was a genuine worldwide problem observed in your company's handset. The images justifying the phone is not damaged was already shared with you over the mail. There was no point in asking me to do this non sense exercise!

Samsung India customer support has been notified about the posted complaint.

Verified Support

Oct 16, 2017

Samsung India Customer Care's response Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd

Oct 16, 2017

Updated by vrock1625 My mobile number is [protected]
Email id [protected]@yahoo.in

Oct 16, 2017

Updated by vrock1625 I did not understand without even contacting me or updating on the same, the query got even resolved.
Surprising!!

Verified Support

Oct 17, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

Oct 26, 2017

Updated by vrock1625 It is really shameful to know that my request taken up under your (SAMSUNG HEAD OFFICE EXECUTIVE) surveillance has been rejected for the reason stating that the phone model is out of country. The same had already been communicated to you at the first instance itself only post which you had asked me to get it checked at the service center for verifying that no physical damage has been made over the phone (which the manager himself justified over the call). I had already intimated you that i have visited the service center in past and again asking me to go down and then making such an excuse is highly unprofessional.
Also worth mentioning, that in past already I had repairs done on my phone i.e. changing the display paying a huge sum and every few months please dont expect your customers to keep shelling out money on same reason again and again. The problem faced by me was a genuine worldwide problem observed in your company's handset. The images justifying the phone is not damaged was already shared with you over the mail. There was no point in asking me to do this non sense exercise!

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Comments

chirayu oza

from Pune, Maharashtra

I am having a similar problem of pink line from last few days. I went to samsung service enter and they are asking me to pay Rs. 14500 to replace the display. There is not a single scratch on my screen nor the mobile is physically damaged. I am really disappointed that suddenly the screen is showing pink line and thats a problem with users world wide. And i was bluntly told by the samsung service center guy that why didn't I extended the warranty..!! Well i didn't knew Samsung would be manufacturing with such low standards. Never expected this quality from Samsung. I have been using Galaxy S series since S3. But this time, I am extremely disappointed.

Saheb Machra

from Jind, Haryana

I got a similar problem that everyone is facing in s7 edge ( the pink line issue) my cell is out of warranty neither dropped nor bagged i just use to handle it with care. I put it in my pocket n when took it out the pink line appeared vertically also service center is charging me 14000 for screen replacement knowing it is a manufacturing defect.. what should i do?? Thinking off to post it on social media n contact consumer court.can any 1 help plz??
Saheb
([protected]@gmail.com)
[protected]

vrock1625

from Mumbai, Maharashtra

The only way you can help your cause is "STOP BUYING SAMSUNG". This is what I did at the end. Being a Samsung follower since many years I finally said a good bye after this horrifying incident. Spending 50k towards a phone which is usable only for a year does not make sense at all.