Address: | 411039 | Website: | www.samsung.com/in |
I have a Samsung Galaxy S7 Edge. My phone was perfectly fine until now that suddenly a pink vertical line appeared on the display and it does not go off now. After checking online i came to know there are several S7 Edge phones which are facing the same issue. And it seems to be a faulty Display provided by samsung, the entire batch is facing the issue. I went to the service center and also contacted the samsung customer care. They gave me a reference number.
I ran a diagnostics on my phone and it shows there is no hardware issue on the phone:
Following are the trouble shootings done by me as per the samsung customer care,
1) Developer option turned off
2) Gave Remote Access to the samsung care on Samsung Tutor
3) Phone was run on safe mode
4) phone reset.
5) Service center Resolution: Display replacement required costing 14000 INR (Not done)
Kindly note there is no physical damage to the phone, why would i pay a huge amount for a screen replacement where its a manufacturing defect?
I have already paid 57000 INR for the phone.
I need a replacement of the screen or resolve my issue anyhow.
Also the home key is of poor quality, discoloration with just touching the phone??? Seriously??
Kindly Do the needful asap.
Thanks
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