[Resolved]  Samsung India — pink vertical line on display: samsung s7 edge

Address:411039
Website:www.samsung.com/in

I have a Samsung Galaxy S7 Edge. My phone was perfectly fine until now that suddenly a pink vertical line appeared on the display and it does not go off now. After checking online i came to know there are several S7 Edge phones which are facing the same issue. And it seems to be a faulty Display provided by samsung, the entire batch is facing the issue. I went to the service center and also contacted the samsung customer care. They gave me a reference number.
I ran a diagnostics on my phone and it shows there is no hardware issue on the phone:
Following are the trouble shootings done by me as per the samsung customer care,
1) Developer option turned off
2) Gave Remote Access to the samsung care on Samsung Tutor
3) Phone was run on safe mode
4) phone reset.
5) Service center Resolution: Display replacement required costing 14000 INR (Not done)

Kindly note there is no physical damage to the phone, why would i pay a huge amount for a screen replacement where its a manufacturing defect?
I have already paid 57000 INR for the phone.
I need a replacement of the screen or resolve my issue anyhow.
Also the home key is of poor quality, discoloration with just touching the phone??? Seriously??

Kindly Do the needful asap.

Thanks
+1 photos
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Jan 26, 2018
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Dec 08, 2017
Updated by omkar Swamy
My contact details are: [protected]
Email address [protected]@gmail.com
Verified Support
Dec 11, 2017
Samsung India Customer Care's response
Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd
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