[Resolved] Samsung India — poor customer service in nawada bihar

Asadu

Address:

Nawada, Nawada, Bihar, 805110

Sir,
I have complained regarding ac not cooling on17 june19, 20 june19 and today from nawada bihar but no action has been taken while i have called several time to customer care to fix above issue. Further more as per customer care on 22nd june service team has visited at location and fixed the problem while non of them have been visited to see the problems.
Hence being a customer we are worried to buy any other product from samsung.

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Aug 2, 2019

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Jul 01, 2019

Samsung India Customer Care's response Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd

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Comments

Niladri Nath

from Bhubaneshwar, Odisha

My product is duplicate so please help me to return this product and refund my money..
Order id - MKS22065043

Samsung India Customer Care's response, Jul 4, 2019

Verified Support

Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd