[Resolved] Samsung India — poor customer service n poor quality

[Resolved] Samsung India — poor customer service n poor quality

N Namita saurabh from Unnao, Uttar Pradesh Jun 26, 2018

I had purchased a samsung refrigerator model no rt39k5538s9 in september 2016.in dec 2017the fridge was not cooling n got it repaired. I have been facing the same problem of cooling on and off for the past 6month.. During the past 6months got the gas rifilled and compressor changed twice. Again i'm facing the same problem. I called up the customer care a week bk to lodge the complaint. The customer care dept told that since the problem has been recurring they have pushed my case to the management team and that i would get a call from management team to resolve the problem... I been waiting... For the call n to get the issue resolved... But no one called bk... Poor product poor service. Was this information helpful? No (0) Yes (0)
Aug 10, 2018 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Jun 27, 2018 Samsung India Customer Care's response Dear Sir/Madam, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care. Thanking and assuring you our best services always. Thanks & Regards, Best Regards Samsung India Electronics Pvt Ltd Jun 27, 2018 Updated by Namita saurabh For future reference kindly quote [protected] at 180040-SAMSUNG[protected]. This is the reference no given Jun 27, 2018 Updated by Namita saurabh Your Samsung product request number is [protected]. Use this for any future reference at 180040-SAMSUNG[protected] these are the recent reference no Verified Support Jul 02, 2018 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint. Thanking and assuring you our best services always. Best Regards, Samsung India Electronics Pvt Ltd
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Namita saurabh

from Unnao, Uttar Pradesh

Jun 27, 2018

Thank you for contacting Samsung. We hope your query was answered satisfactorily. For future reference kindly quote [protected] at 180040-SAMSUNG[protected].

Samsung India Customer Care's response, Jul 2, 2018

Verified Support

Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd