| Address: | PANCHSHEEL NAGAR BORSI, 490006 |
I have purchased the samsung ac in 2015 model no. Ar18jc3hbwk/2015, but after its purchase, it's giving me only trouble and not cooling. Within 1 year of its purchase in 2016 summer, it stopped cooling after i contacted service center they came and took the ac and after 1 week when they returned and install the ac without mentioning the problem it again stopped cooling after 2 days of its reinstallation. They charged me for delivery charges also.
They don't even give a response to my phone calls. Again in 2018 ac stopped cooling and after the lodging of complaint they ask us to bring the ac to the service center and after there so called repairing work they charged me rs. 2242/- but the problem not solved.in 2019 feb also i again complained as summer days are coming they again charged me 500/- for transportation but still my problem not solved.
The service center of bhilai c. G. Is just fooling the customer's un the name of service and their engineers is highly un-capable in solving the problems.
I stay in kolkata and my parents alone (Sr. Citizen) stays in bhilai c. G. And have to deal with this irresponsible employees and engineers of samsung service center.
I request you to solve the problem as it's still in warranty period, else i have to go to the consumer form. Was this information helpful? | 
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