[Resolved]  Samsung India — poor quality of service

Address:

Patna, Bihar, 800001

My brother gave his samsung mobile device for the display replacement in on of the service center on 16/08/2017 and they told me to wait for 03 days to get his device repaired. When i called them to check the status of the device they told me to wait for another 04 days and the silly reason they gave was the shortage of hardware and they are not getting the hardware from the head-office so i agreed to them.
When i called them today (24/08/2017) they again extended the date and i was told to wait for another 10 days and if i am not ready to wait they suggested me to take my device back without the repair. The way customer service people spoke to me was ridiculous.
Samsung must take an action to redefine their service centers and to train their representatives so that they can be little polite and serve the customers up to their satisfaction. I have had very bad experience of the service center.
Below is the detail of the service center where my device is submitted:

Sai traders
Pragati complex, ground floor
Patna-800001
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Details of my job sheet:
Name: ishan imam
Bill number: [protected]