[Resolved] Samsung India — poor response on complaint

kganguly29

from Indore, Madhya Pradesh

Address:

New Delhi, Delhi, 110096

I lodged comp. For my tv 40" curved on 10/09 [protected], eng. Amol assigned, as per eng. Need one more eng. To handle the comp so he will attain the comp. On 17/09, after one day i got sms from service center we tried not able to cont. You.
Again on 17/09 after waiting for him lodged a complaint [protected] same eng. Assigned and at around 7.00pm his reply was same. I am shocked how come job distributed to engineer without analysis of type of comp. Or model.

Please look in to the matter imm. And resolve the issue.

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Oct 21, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Sep 19, 2017

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd

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Comments

kganguly29

from Indore, Madhya Pradesh

Is there any one who can really address my concern. Why at the time of allocation of job information about model and problem not provided to engineer repeatedly and because of that why should I suffer. why not Samsung service agency,